The Problem With Customer Service Outsourcing
It’s a busy workday in the office and your internet connection fails. Your team’s productivity grinds to a halt. You pick up the phone to call customer service dreading what you know is coming. This could potentially take hours talking with multiple customer service agents, none of whom are taking care your issue. This causes you to lose valuable time and money. It’s a story with which nearly everyone is familiar, why is that? (more…)